Blackberry

After several months of the Blackberry service being practically unusable to Vodacom’s paying subscribers, a line upgrade was carried out just over a month ago which seems to have gotten the service back on it’s feet and clients calmed down (for now).

Vodacom is still dodging the issue of refunding ALL Blackberry BIS customers for over 3 months of shoddy service, instead customers are expected to make contact with a Vodacom representative on the popular www.mybroadband.co.za forums and request a refund, although this is not really an official Vodacom support channel. The fact that Vodacom is offering a refund is openly admitting they were at fault YET they still cannot seem to stand up to the challenge and refund customers across the board, much to the dismay of many users.

More importantly what forward planning is Vodacom doing to prevent this ever re-occuring. Are they going to wait for their new line to Europe to reach 99% usage before they once again have to cut through 500 miles of red tape to get an upgrade approved OR is Vodacom going to surprise us and upgrade the line when it already reaches 75% usage? I guess the answer to this we will know in a few months time during the 2010 soccer world cup when the Blackberry service will be under immense pressure.

Will Vodacom be able to provide a world class service to world class travelers OR will we give our visitors a true taste of Africa?

More here and here and here